Returns Policy

We want you to be fully satisfied with your purchase. If you need to return a book, the information below explains how our returns process works and what conditions apply.
Eligibility for Returns
You may request a return within 14 days of receiving your order. All returns must be authorised by us before the item is sent back. Only items that meet the conditions below will qualify for a refund.

Condition of Returned Books

To be eligible for a refund, books must be returned in as new condition. This means the item must be unused, unmarked, undamaged, and free from any signs of wear or handling. Items that do not meet this standard may be rejected or refunded at a reduced amount.

Fees and Refunds

• A 10% restocking fee applies to all approved returns.
• Original shipping costs are non‑refundable.
• Customers are responsible for all return shipping costs.
• Once your return is received, inspected, and approved, refunds are processed within 7–10 working days.How to Request a Return

To start a return, please contact us within 14 days of receiving your order. We will provide authorisation and instructions for sending your item back. Returns sent without prior authorisation cannot be accepted.

Returns Address

All authorised returns should be sent to:
ShieldCrest Publishing
The Hawthorns
Cemetery Road
Bicker
Boston
Lincolnshire
PE20 3BT
United Kingdom

Contact Details

If you have any questions about returns, please contact us:
• Telephone: 0333 8000 890
• Email: orders@shieldcrest.co.uk