After a disastrous Christmas Eve where Santa and his elf Roy only just managed to complete all their deliveries, he is now ready for retirement. To do that he must find a replacement for himself who Roy can train up. Can Roy get the person ready to work in the mall in the run up to Christmas and take on deliveries to the most notorious street in North America?
Well there is one, but he needs help when bundling into the wrong chimney. He also needs a team who can pick up the pieces when his calamitous attempts to deliver gifts goes horribly wrong.